Refund policy

Return & Refund Policy

At DreameeMart, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

24-Hour Return Policy

We offer a 24-hour return policy, which means you have 24 hours after receiving your order to request a return.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.

  • The item must be returned with all original tags and packaging.

  • You must provide proof of purchase or order confirmation.

How to Request a Return

To initiate a return, please contact us at:

Email: david6630219@gmail.com

Provide your order number and the reason for the return. Once your request is approved, we will provide instructions for returning the item.

Please note that items sent back without prior approval will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 24 hours of receiving your order.

We may request photos or videos of the product to verify the issue before processing a replacement or refund.

Non-Returnable Items

The following items cannot be returned or refunded:

  • Personalized or custom-made products

  • Beauty and personal care products

  • Perishable goods

  • Gift cards

  • Clearance or sale items

  • Products damaged due to misuse by the customer

Exchanges

We only replace items if they are defective, damaged, or incorrect. To request an exchange, please contact our support team within 24 hours of receiving your order.

Refund Process

Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund.

If approved:

  • Refunds will be processed within 7–10 business days.

  • The refund will be issued through the original payment method whenever possible.

  • For Cash on Delivery (COD) orders, refunds may be transferred to your bank account, Easypaisa, or JazzCash account.

Shipping Charges

  • Original shipping charges are non-refundable.

  • Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact us:

Email: david6630219@gmail.com

Thank you for shopping with DreameeMart.